Shipping & Returns
Our Shipping & Returns Policy
Due to the intimate nature of the products we sell, once any order leaves our facility, all items are considered used and cannot be restocked or resold. We maintain a strict no-returns or exchanges policy to ensure the health and safety of every customer.
Once an order ships, the Pleasure Parlor is not liable for any shipment lost in transit by the carrier or stolen after delivery.
Questions? Send us a message through our contact page, or email us directly at hello@thepleasureparlor.com anytime. We're happy to help before or after you purchase.
Sex Toy Subscription Box Shipping FAQs
When will my order ship?
Our quarterly sex toy subscription boxes & Zodiac boxes are packed by our team, and ship within 3-4 business days. All other items are typically processed within 24-48 hours, and might ship the same day or the next business day.
Is shipping discreet?
Yes! Your package/s will arrive in unmarked packaging. Subscription boxes and Zodiac boxes ship with the name "Rose Gold Creative" on the outside label. All other items typically say "Shipping Department" on the shipping label to keep things private.
What's the difference between processing and shipping?
Processing time is how long it takes us to prepare your order. Shipping time starts when your order leaves our possession, and when it is delivered.
How long will it take to get my order?
Shipping time depends on your delivery address and carrier, but usually 3-7 business days, excluding weather delays and circumstances beyond our control. If you need an item by a specific date, please contact us before you order.
How do I track my order?
You'll receive a tracking number via email as soon as your order ships. You'll also get real-time updates when your package is out for delivery, and when it's delivered.
What carriers do you use?
We ship via USPS, UPS, FedEx, and DHL, depending on your location and order contents.
Why did I receive multiple tracking numbers?
Some items in your order may ship from different locations. You'll receive a separate tracking number for each shipment so you can monitor each package's progress.
What if I need to change the shipping address after my order is placed?
If you need to update your shipping address, contact us at hello@thepleasureparlor.com within 24 hours of placing your order. We'll do our best to make the change before your package ships. However, some orders process and ship immediately. If your order has already shipped, we won't be able to change the address. However, you can contact the carrier to see if they can redirect your package.
What if I only receive part of my order?
Check your email for multiple tracking numbers—different items may arrive on different dates. If something is missing after 7 days, email us at hello@thepleasureparlor.com.
What about lost or stolen packages?
Once your package leaves our warehouse, it's in the carrier's hands. We're not liable for lost or stolen packages. However, the shipping carrier maintains insurance on your shipment. If your package doesn't arrive, check your tracking first. If it shows delivered but you haven't received it, or if it's lost in transit, file a claim directly with the carrier using your tracking number. We're happy to help guide you through the process—just email hello@thepleasureparlor.com.
Do you ship internationally?
No, we don’t offer international shipping at this time.
What about returns or exchanges?
Due to the nature of our products, we don't accept returns. However, if your item is defective, email us within 7 days of delivery and we’ll be in touch immediately.
Can I make additional customizations to my sex toy subscription box?
Reach out to us t hello@thepleasureparlor.com before of after you order, and we'll do our best to accommodate you. ❤️